Privacy Policy Practice at 12Play Malaysia Online Casino

12Play Privacy Policy comprises the sets of data that we collected and how we deal with the private data and information provided by each member and users. Your information is use by 12Play to manage your participation in using our platform to access our products and games. Moreover, 12Play promises to utilize the overall operations of the system and enhance your user experience at our website.

This Privacy Policy clearly listed how do we collect your personal information through the use of our website and on what purposes we collect this information from the member/users. We assure you that all your private information is kept secure and private with us and no third party is allowed to abuse.

Below are the privacy terms comply by us, as a trusted online casino in Malaysia and Singapore:

1. At 12Play, we commit to protect and respect your privacy and maintaining the confidence and trust of our customers.

2. You hereby agree, acknowledge and give consent to 12Play to process your personal information in order for us to grant you the rights to register an account, to access, and to use the 12play3.com website. You will be allowed to access and engage in our products and games to provide services to you.

3. We guarantee the trust and confidence our customers to engage with our services and platform. 12Play is open to the purposes of collecting user data:

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  • We utilize your data to personalize your user experience and improve our services to serve you better.
  • We will contact you from time to time for important announcement and information.

4. In some cases, we need to collect and use your information to comply with the law.

How 12Play collect my personal information?

1. We only collect your personal information when you interact with us and use our services. Most of the time, this information is provided to us with your consent when you register with 12Play for the first time or when you are using our platform or get in touch with us. Sometimes, publicly available sources and third parties might provide us information about you.

2. You will receive relevant marketing communication on the recent promotion and latest news of 12Play about our products and services only if you have agreed previously. You can also choose your preference of receiving the communication such as Email, SMS, phone call, or social media targeted advertising. These marketing communication choices can be amended by you through online, contacting our customer services, over the phone or by writing in email at any point of time as you wish.

3. 12Play do not share your private information to any third parties for marketing purposes. However, kindly note that there is situation require us to share your personal data with other third-party companies such as gaming software providers that on our behalf, provide services to you, in the course of complying with our legal obligations under legal provision comprises in the governing law. Prior to this, you will be informed for any form of transfer of your personal data. Even when the information is shared, we ensure that they will only strictly be used following the guidelines of our Privacy Policy.

We promise to:

  • Keep you updated for any important changes or developments that our platform will operate, on both products and services;
  • Provide you with access to our products and services and constantly improve;
  • Respond to any of your complaints, enquiries or doubts;
  • Administer all offers/promotion and competitions fairly to all parties’ interest;
  • Provide you a secure access when login to our platforms;
  • Constantly update and consolidate the accuracy of our records for each user;
  • Conduct fair and square analysis on your transactions if suspicious activities arise;
  • Ensure all our marketing practices comply with your consent given;
  • Ensure systems effectiveness and strengthen systems safety constantly;
  • Prevent any kind of crime conduct, complying with regulatory requirements at our best.

By the Governance of Personal Act, below are the rights for every user/member that we appreciate:

  • Right to access, revise and remove your personal information we hold about you.
  • Right to decline for your data from being processed.
  • Right to revoke your consent given.
  • Right to the portability of your personal data.
  • Right to complain to data protection authority if you are concerned on how we process your personal data.

  • 12Play website applies cookies under below circumstances

    Cookies are applied so that we can identify member’s preferred language. Language will be automatically selected when you return to our website in order to give you a personalized experience. In addition, by using cookies, we can improve the security level of your account by ensuring the bets places by users are associated with your online betting account at 12play3.com. Thirdly, we use cookies to do backend analysis on the website traffic and other marketing related research.